Key Account Manager

To provide account management and support to Key Account customers within the Business Development and Key Accounts department. To work with other Key Account Managers within the Business Development and Key Accounts department to enable smooth transitions for customers, especially during ‘peak periods’ and to provide cover when Key Account Managers, Key Account Team

 

The Role:

  • Ensuring a smooth transition for Key Account customers through account set up process (responsible for customer on boarding.) Carry out Health Checks at 72 hours, 1 month, 3 months & 6 months. Speak to and email customers as appropriate.
  • Ensure these customers understand and know how to use the products they have purchased to best meet their needs. Identify any training requirements (with support from GL Training personnel) and coordinate internal resources to deliver training and support as appropriate.
  • To deliver some elements of training and customer support for products that have been purchased.
  • Developing strong relationships with Key Accounts to ensure renewal of the account goes smoothly.
  • Develop and maintain good working relationships with other GL teams like Sales Support, Customer Services and Training.
  • Keep track of the fair policy usage of each customer and identify where a customer may need more assistance.
  • Be the first port of call to Key Account customers being responsive to and where possible anticipate customers’ needs.
  • Taking ownership of customer issues and ensuring that the right answers are given to customers in a timely manner – identifying and drawing on the resources of other internal teams in GL.
  • Seeking ways to improve support for Key Accounts and making recommendations to Business Development Manager and Sales and Marketing Director.
  • Reporting on CDS customer usage and retention, highlighting key issues and process improvements.

Principal Accountabilities:

  • Achievement of Key Performance Indicators; CDS customer retention rates, revenue growth achieved and renewed from Key Accounts, SLA targets are met, customer satisfaction is improving. 
  • Achievement of project revenue sales targets.
  • Ensure deadlines and targets are successfully achieved.
  • Focusing on growing and developing existing clients, together with generating new business.
  • Represent GL Assessment at all times in an efficient and professional manner.

Full-time, Brentford-based

Salary: £24,000 - £26,000 (plus up to £6,000 OTE)

What we are looking for:

  • Competitive, tenacious and enthusiastic  - driven to achieve results
  • Collaborative working style – to tie into GL Assessment brand values
  • Ability to work independently with minimum supervision
  • Good time management, attention to detail and problem solving abilities
  • Likely to be educated to ‘A’ level or degree level (or equivalent)
  • Competent in running MS Office software with specific spreadsheet capabilities and using online applications
  • At least 1 year’s experience in a customer focussed environment, including previous sales experience.
  • Excellent communication skills – good standard of written English
  • Excellent analytical and numerate skills
  • Strong negotiating/influencing skills
  • Strong desire to learn about education assessment issues 
  • Excellent presentation skills – presenting set up demos for Key customers (can require travelling)

If you are interested, please click apply here or if you would like to know more please email gl.recruitment@gl-assessment.co.uk.

Location

Vantage London

1st Floor Vantage London
Great West Road
Brentford
TW8 9AG

How to find us?

Vantage

Travel details can be found here: https://www.vantage-london.co.uk/connectivity/